At CloudWorks 360, we are committed to providing transparent and fair billing practices. This Payment Policy outlines the terms and conditions related to the payment for our products and services. By using our services, you agree to comply with this policy.
Billing and Invoicing
- Pro-Rata Billing: Most of our products and services are billed on a pro-rata basis to the first day of the month.
- Invoice Generation: Invoices are generated 14 days prior to the due date.
- Payment in Advance: All services must be paid for in advance, not arrears.
Payment Methods
We accept the following payment methods:
- Credit Card: Visa, Mastercard, Amex
- PayPal
- Direct Deposit
Note: Automated payment methods are required, and we do not support bank transfers (EFT) for payments.
Payment Processing
- Payment Submission: Payments are submitted to our payment provider at 7am (AWST) on the due date of the invoice.
- Grace Period: There is no grace period on new order invoices. Orders are considered overdue the day after the order is placed.
- Payment Processing Fees: Payments via PayPal attract a merchant processing fee of 2.6% + 0.30. Any manual payment processing (requiring staff interaction) attracts a flat rate of $7.70 per invoice in addition to any merchant processing fees. Credit Card and Direct Debit payments automatically collected & applied by CW360 do not attract any processing fees.
Late Fees and Overdue Payments
- Late Fee: A late fee of $7.70 will be applied on the third day overdue, and every 7 days a further $7.70 late fee will apply until the account is paid in full, including any overdue, late and collection fees.
- Overdue Reminders:
- First reminder: Sent the day after the due date.
- Second reminder: Sent three days after the due date.
- Third reminder: Sent five days after the due date.
- Suspension: If payment is not received within 7 days of the invoice due date, your account will be suspended. During this suspension period, access to all related services will be restricted. Services can be reactivated upon full payment of the outstanding balance.
- Termination: If payment remains outstanding for 31 days, your account will be terminated. This means that all associated data and services will be permanently deleted from our systems, and restoration will not be possible. To avoid service disruption, please ensure your payment is up to date.
We understand that sometimes issues arise with payments, so if you encounter any difficulties, please reach out to our support team as soon as possible to discuss your options. You can manage your payment methods and billing through the CW360 Portal.
Account Credit
- Adding Credit: Clients can add credit to their account with a minimum of $10 and a maximum of $100.
- Credit Limits: An account can hold a maximum credit balance of $300. An active order is required to maintain a credit balance.
- Non-Cash Use: Credit cannot be withdrawn or used as cash.
Cancellation and Refunds
- Service Termination: No refunds are provided for cancelled services. Services will be terminated at the end of their current billing cycle.
Contact Information
For any inquiries related to billing or payments, please contact CloudWorks 360 at:
- Email: billing@cloudworks360.com.au
- Website: www.cloudworks360.com.au
- CW360 Portal: Support Tickets
By adhering to this policy, we aim to ensure a smooth and reliable billing experience for all our customers. Thank you for choosing CloudWorks 360.
